Goan Clove is managed by Vacanza Hotels & Ventures Pvt Ltd, MUMBAI.INDIA

Breakfast ( Limited Menu) shall be served as per CP plan from 8 AM up to 10 AM only with Room Service, any further order of breakfast shall be charged @ Rs 150 per person/ child. Any other plan with meals will also have limited meals per person as per our Menu made.

Stay for children below 12 years shall be complimentary, however breakfast shall be charged @ Rs 100 per day per kid

Check in time of the hotel is 11:00 AM, early check in shall be considered against availability of the room/ special request. Checkout time will be 10.00 AM strictly. 1 Days room can be charged for delayed checkout.

Usage of Swimming Pool shall be charged @ Rs 100 per person/kid per day. Between 9 AM till 5 PM. The usage of swimming pool shall be entirely the guest responsibility

The hotel reserves the rights to cancel the booking /stay, in case the guest is found to be creating nuisance / disturbance to other guest/ not complying the rules and stay policies of hotel. In such circumstance, the Hotel shall retain the entire payment of stay and no refund shall be made whatsoever.

In case due to some unavoidable circumstances, room at Goan Clove cannot be allocated to the guest, the guest shall be accommodated at an appropriate hotel in the vicinity which the hotel feels deemed fit. Under any circumstances the booking cannot be cancelled by the guest and no refund shall be made whatsoever.

In case of Power failure / AC or any other equipment not working, the hotel shall not be held responsible for the same and no refund shall be made.

In case of any damage to any hotel property by the guest is found, the same shall be charged to the guest at actual before the check out in cash only. Loss of Room Key will be Rs. 500 per key, so guests are advised to take proper care.

In case of any unfortunate accident to the guest or group members in the hotel premises including swimming pool, the hotel shall be not held responsible in any circumstance.

In case the guest has done his/her booking from any Agent/Booking portal other than Goan Clove all grievances are to be addressed to the respective agents no direct complaints/refunds will be entertained. All disputes are subjected to Mumbai jurisdiction only.

From 10pm to 8 Am No outside guest will be permitted in the Room allotted to our guest. If a person known to our guest is found during this time the Hotel reserves the right to charge extra person charges at our own discretion.

To avoid mosquitoes please keep the windows /doors closed between 6PM to 6AM, kindly switch off the Electrical switches/ Geyser/Gas when leaving the room or not in use.

Housekeeping will be done once a day between 9 AM to 5PM .Kindly co-operate. 1 Towel each person will be provided once a day. Bed sheet & other linen will be changed once in 3 days (can be done earlier on special request).Guest are requested not to take towels to the Pool/ Beach

1 Bottle of Mineral water is complimentary per person/day. Tea/Coffee is also complimentary but will be limited as per hotel rules.

In case of flight delays, reservations will be deemed as guarantee on confirmed booking up to 1800 hours only. However, a booking confirmation number will ensure that your reservation is held on a definite basis, up to your actual time of check-in, on the day of reservation.

It is presumed that the guest has read and understood all the hotel policies before check in.